Please find below some of our most Frequently Asked Questions (FAQs). If your question isn’t answered here and you’d like to speak to someone in Customer Care, you can Whatsapp/Call us at +916260453615 or Email us at danktouchclothing@gmail.com
Once you are ready to checkout with the item’s in your cart, click on the checkout button.
If you have already registered with us before, simply sign-in using your email address and the password that you created for the account. If you don’t have an account, simply follow the simple steps to create an account and continue through the checkout process.
We accept Paytm, Google pay and the following credit card: visa, master card.
When an order is placed,it usually takes about 2-3 working days to be processed. Once it has been processed,it can take up to a further 1-5 working days for delivery.
All orders placed after 11:00 am GMT will begin processing the next business day.
We will contact you with a follow-up email if the merchandise you have selected is not currently in stock.
We do not offer Saturday delivery.
* DELIVERY TIME DOES NOT INCLUDE SATURDAY AND SUNDAR OR HOLIDAYS *
You can return an order by clicking Return on the My Orders page.
* We accept returns within 15 days of the order. Please ensure while returning the product the packaging is intact the way it was delivered.
Visit My Orders page >
Include your order number and the item’s you wished to exchange- if you e-mail our customer service team they will provide you with an exchange form and be able to ensure a smooth exchange.
We will arrange a pick-up within 2-3 days of your request.
Orders can take 1-5 working days once processed, next day delivery is available upon request at an additional charge.
Sadly, we are no longer able to ship to postal boxes or military bases. This is due to a new courier and their shipping policy they do not accept orders like that.
We do shipping with our own packing zipps.
If your order does end up being returned to us due to a unforseen circumstances (e.g. invalid shipping address or unable to deliver item), if you have included a phone number in your details you will receive a text from our courier notifying you. Once the parcel has come back to us we will email you to notify you and find a solution. We will hold the parcel for 10 day’s. If we have not heard back from you within those 10 day’s we will have to restock your item’s due to not being able to keep hold of orders for a long period of time.
